See every shipment email—even the ones in other people's inboxes
Dobby brings all emails related to a shipment into one view, all visible right inside the inbox, via it's Outlook plug-in.
Some of the freight forwarders using Dobby
Customer flags delays on the container.
Jul 21Trucker confirms outgate and delivery.
Jul 22Depot won't accept empty returns this week.
Jul 23Free time exceeded, charges accruing.
Jul 24Empty returned to approved depot.
Jul 25What the plug-in does
Sits inside Outlook
A side panel right next to the messages your team already reads. No second screen, no new login, no change to how anyone works.
Organizes shipment emails across inboxes
Every email touching a shipment — no matter whose inbox it landed in — grouped into one timeline per booking, thread by thread.
Catches you up in seconds
Short summaries instead of long threads, so anyone can pick up a file and know exactly where it stands without reading 60 emails.
Finds the information for you
Trying to figure something out — a rate, the cause of a delay, the latest status? Just ask Dobby. It reads every email and gives you the answer, along with the messages it came from.
Easy to give it a try
Live in about a week
Your admin deploys the add-in from the Microsoft 365 admin center in minutes, and we handle the rest. Most teams are up and running within a week — no IT project required.
Free trial, no lock-in
Try Dobby free before you commit — and when you do, there's no long-term contract. Prove the value on a few accounts first and expand only when it's working for you.
Nothing changes for your team
Dobby works inside the inbox your team already lives in. Same workflow, same systems, same mailboxes — just with less need for internal emailing.
What changes for your team
No more “what happened?” emails
Status, history and next step for any shipment are already in the panel. Your team stops digging through inboxes and chasing colleagues to answer a customer, and internal check-in emails mostly disappear.
Full visibility into the work
Managers finally see what's actually happening across inboxes: which accounts create the most work, where handoffs stall, and which steps keep producing exceptions — so you can fix the process, not just the shipment.
Questions we get
What about privacy?
Dobby only processes and surfaces shipment-related emails. Nothing else is shown or used.
You can also create more specific privacy rules, such as excluding conversations between certain team members or filtering out particular types of emails.
Dobby never uses your emails to train AI models. Your data remains yours.
What systems are supported?
Any Outlook — web or desktop.
Can Dobby track and detect certain events?
Yes. Dobby can monitor events that matter to your team—such as a customer question going unanswered or a document not being sent or received on time—and flag them for follow-up.