Automating Ops takes more than just an “AI tool”.
Dobby is an AI partner for freight forwarders who want to automate their operations.
We find the routine work people do in their inboxes and automate it with an AI employee, so your team can focus on customers.
Some of the freight forwarders using Dobby
How we work with you
First we identify the routine work in your inboxes — then we take it off your team's plate.
We learn how your team works today
We connect to your inboxes and bring visibility into how each shipment is actually handled — who does what, which steps get missed, and what's causing issues. Then we work with you to define how it should run.
76% of outbound emails are routine work
We define the routine work and program Dobby to do it
Together we map out the routine work your team does in email — appointment scheduling, status updates, document chasing — and program Dobby to handle each step, like an employee of yours who reads and sends emails.
Delivery appointment scheduling
Dobby runs the routine work, your team handles the rest
Dobby executes the workflows day to day while your team focuses on high-value customer work. When Dobby hits something it shouldn't decide on its own, it escalates the situation to your team with full context.
Appointment booked with warehouse for Apr 16, customer notified and TMS updated.
Customer disputes demurrage charges — needs an operator decision. Dobby CC'd the thread with full history.
Why Freight Forwarders Choose Dobby
Increase Ops Capacity
Process more shipments without adding headcount. Your team focuses on relationships, not tracking status or entering data.
Deliver Better Customer Service
Faster responses, fewer dropped balls, and proactive updates. Your customers notice the difference.
Avoid Mistakes & Penalties
Catch errors before they become costly. Improve accuracy and customer satisfaction across every shipment.
Better customer service at scale
More capacity. Better service. Fewer mistakes. Join freight forwarders already using Dobby.