DobbyCustomer service
- Answers customer questions with live shipment data
- Notifies customers when important changes happen
AI operations for freight forwarders
60% of your Ops time is spent in email.
Dobby lives in your inbox and does the email work for your team: answering customers, booking trucks, sending updates.
Freight emails land in the Outlook inbox. For each one, the Dobby pane inside Outlook matches the email to its shipment and proposes the next step. After one click, Dobby does the work and shows each step: it notifies the customs broker when an arrival notice comes in, asks the trucker for delivery appointments and follows up until all containers are booked, forwards an HBL draft to the customer before the doc cut-off, and chases the trucker for an empty return before per diem starts.
Works directly in your
Handling email work at
Use cases
Some of our use cases.
Trucking coordination
- Schedule delivery appointments over email
- Confirm pick up and delivery
- Track and remind empty container return
Document handling
- Collects shipment instructions
- Forwards arrival notices, BL drafts
- Compile/share documents with customer/agents
How it works
From inbox analysis to automated operations.
We help you find which inbox work can be automated, define how it should be done, and have Dobby do it for you while you stay in control.
01 · Visibility
Understand what’s in your teams’ inboxes today.
We analyze your team’s email to show what work is happening, what tasks keep them busy, what causes delays, errors, un-action, and decide together what is worth automating based on real metrics.
Inbox workload
Emails handled by the Ops team this week
Emails sent by Ops
76% are routine work
- Scheduling delivery appointments26%
- Handling arrival notices21%
- Collecting shipment instructions17%
- Tracking empty container returns12%
02 · Playbook
Define how the work should be handled.
Your SOP is rarely what actually happens. For each task we automate, we use your historical email and TMS data to write down the real, detailed rules of how that work gets handled. From then on you don't just know how your team works — you stay in control of it.
Delivery appointment scheduling
- 1Detect container discharge from carrier emailCarrier
- 2Email trucker to gather availabilityTrucker
- 3Email consignee to ask for preferred slotsConsignee
- 4Send confirmation to both parties on agreed dateBoth parties
- 5No response in 24h? Escalate to operatorOperator
New rule found
Rotterdam: morning slots only
03 · Automation
Dobby works alongside your team.
Dobby works like a co-worker: it takes on the tasks you hand it, reads and sends the email to get them done, keeps your team in the loop, and escalates when something needs a person. Not much changes for your team — they just stop doing the repetitive work, and your customers see faster and better action.
Today in the Ops inbox
Live
BKG84210377
HandledAppointment booked with warehouse for Apr 16, customer notified and TMS updated.
BKG77190244
EscalationCustomer disputes demurrage charges — needs an operator decision. Dobby CC'd the thread with full history.
Curious how much of the work in your teams inboxes are automatable?
We will help you identify the first workflow to automate and take into production.
Schedule a demoFAQ
Questions freight forwarders ask us.
Common use cases include customer support, trucker coordination, document handling, quoting, and invoice processing. Dobby can also automate custom processes specific to your operation, including internal reporting and other email-based work.