AI that automates the work done in freight forwarding inboxes
You can't expect your ops team to handle more shipments and deliver great customer service while staying on top of 500+ emails a day.
How we work with you
Dobby learns how your team works — then makes everyone better.
We show you what's happening in your team's inboxes today
Dobby analyzes your team's inboxes and surfaces what matters: what's causing exceptions, what's driving workload, and which accounts need the most attention. No more guessing.
We build smart to-do lists for your team
Dobby tracks the status of every shipment and suggests the next action — answering a pending customer question, forwarding an arrival notice, or following up on a missing POD. Your team always knows what to do next.
We help your team take action faster
Dobby drafts emails with better phrasing, uploads information into your TMS or other systems, and notifies the right teammates — so your ops people spend less time on busywork and more time on service.
Hi Sarah,
Confirming your container MSCU-7733821 arrived at LAX on Apr 12. Customs cleared this morning — delivery scheduled for Apr 16.
POD will be sent once delivered.
What Dobby Does for You
Organize All Communication
Dobby shows emails across everyone's inbox related to each shipment. No more digging through threads or asking colleagues to forward messages.
Find Info Instantly
Need to know something about a shipment? Just ask Dobby. Get instant answers from across all your communications and documents.
Track Milestones, Catch Issues
Dobby tracks possible issues and missed steps, alerting your team before problems escalate into costly mistakes or delays.
Automate Repetitive Work
Let Dobby handle tedious emailing and data entry. Automate RFQs, move data between emails, spreadsheets, and PDFs effortlessly.
Why Freight Forwarders Choose Dobby
Increase Ops Capacity
Process more shipments without adding headcount. Your team focuses on relationships, not tracking status or entering data.
Deliver Better Customer Service
Faster responses, fewer dropped balls, and proactive updates. Your customers notice the difference.
Avoid Mistakes & Penalties
Catch errors before they become costly. Improve accuracy and customer satisfaction across every shipment.
Better customer service at scale
More capacity. Better service. Fewer mistakes. Join freight forwarders already using Dobby.